Support
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Instructional Videos
Step-by-step video instructions walk you through how to use the automated spreadsheets. No need for advance Excel knowledge, but you will learn some Excel tricks as you watch! These detailed videos are designed to teach you as if we were standing over your shoulder showing you exactly how the spreadsheet is designed to work. Most questions that arise are answered in the video instructions.
Financial Advice and Tax Advice XLYourFinances, LLC believes strongly that when used correctly, this spreadsheet will help you better understand your finances and gain better control over your spending. With that said, XLYourFinances, LLC is not offering financial advice or tax advice with the purchase of this spreadsheet. XLYourFinances, LLC recommends you seek a licensed financial consultant or tax professional to assist with your financial and/or tax decisions. This spreadsheet can be a very valuable tool in working with that consultant or tax professional to make more informed and better decisions. Satisfaction Guaranteed I am confident you will love what xlyourfinances can do for you. If you are dissatisfied, e-mail me within 30 days and I will refund your money upon satisfactory completion of a brief survey. |
E-mail & Remote Desktop Support If you have a question related to the functionality of the spreadsheet that you feel isn’t addressed in the video instructions, feel free to e-mail me at xlyourfinances@gmail.com (please include your order number). I will respond to your question via e-mail, however, if needed, I am willing to discuss your problem on the phone and/or setup a remote desktop session. If the question is one that I think other users may have as well, by sending an e-mail, you are granting permission to xlyourfinances.com to post it as a FAQ (frequently asked question) and/or to use it in an instructional video. Response Time It is my goal to respond to questions within a 24 hour period. Although I cannot guarantee this time frame, you can be sure that your support request will be handled in a timely manner. Privacy
We value and respect our customers and their privacy. All personal information is used to ensure efficient processing of your order through Paypal and e-junkie. If required, this information may be used for customer support and/or to provide updates about the spreadsheet or new releases. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so. Please Note: If you have any questions about the security at our web site, please send an e-mail to xlyourfinances@gmail.com. |
